Client Services Outline
Lowe Luxury Travel, An Affiliate of Strong Travel Services, Inc, (“The Agency”) is a for profit corporation that works on a transactional fee, professional planning fee and supplier paid commission schedule. Our fee schedule is published on our website right here and is subject to change at any time. Associated costs of accommodations, airfare, transportation, etc. are billed separately and in addition to booking & service fees. The Agency defines an adult as any individual 16 years or older. Booking fees may be discounted at the discretion of the advisor. Promotional periods may apply. Cancellation fees may apply.
- Booking & Service fees (i.e. travel planning fees and ticketing fees) are non-refundable.
- Suppliers are independent providers and do not act on behalf of the Agency, are not servants, agents or employees of the Agency, and are not in a joint venture or affiliates of the Agency – sales are processed and maintained by independent providers and subject to their respective policies for cancellation and refund
- Airline schedules are accessed via the SABRE system and quoted on the most direct routing offered and most up to date pricing
- Supplier pricing (i.e. airlines, hotels, car rentals, cruises and so on) is not guaranteed until purchased by the Agency with client’s approval
- The Agency may quote pricing in supplier’s local currencies and is subject to currency fluctuations
- Rates quoted will not include taxes or service fees, unless specified
- The Agency will advise the Client of all passport and visa requirements ONLY IF the Agency is purchasing & confirming the Client’s airline tickets (US citizens only)
- The Agency can suggest visa services but will not be directly involved in the processes in securing client visas
- A supplement of $100 applies for last minute trip requests within 45 days of travel
- A supplement of $100 per person may apply for bookings with multiple points of departure
- A supplemental fee will be charged for itinerary changes where a new destination is requested other than the agreed upon destination when initially engaged in the planning process
- The Agency requires a completed traveler profile and copies of valid passports for all travelers
- The Agency will not maintain any client PIN or pass code access information
- The Agency will only work with mileage/loyalty programs that allow access without the use of a PIN or “out of reach” personal information
- The Agency maintains a reasonable amount of cyber security on all files and internet access points
- The Agency requires all employees and associates to sign confidentiality agreements
- The Agency recommends travel insurance be purchased for every itinerary within 21 days of initial payment
The Agency will provide final documentation for itineraries approximately two weeks prior to your departure. Any changes or modifications after delivery may incur subsequent Professional Planning Fees. Documents are delivered electronically via email and via AXUS Travel app.
Lowe Luxury Travel, affiliate of Strong Travel Services, Inc. (“Strong Travel Inc”) and its representatives, agents, officers, directors, employees, affiliates and insurers act solely as “a booking agent” for travel services and related products based upon the criteria supplied by you. Therefore, Lowe Luxury Travel disclaims all responsibility regarding the actual travel services and related products that are purchased. Once a booking is completed through Lowe Luxury Travel any funds received from you by Lowe Luxury Travel are sent directly to the actual supplier of the service or product. If you have a complaint with or about the actual supplier, you cannot hold Lowe Luxury Travel or Strong Travel Services, Inc. responsible. Any acts, errors or omissions of independent suppliers (such as airlines, cruise lines, tour or ground operators) are not the responsibility of Lowe Luxury Travel, affiliate of Strong Travel Services, Inc. Under no circumstance will Lowe Luxury Travel be or become liable or responsible for any illness, injury or damage (including consequential and incidental damages) to persons or property in connection with any accommodations, transportation or other services or products purchased, even if those services are canceled, delayed or not available at the time of travel. Under no circumstances will Lowe Luxury Travel be liable or responsible in any way for any acts of third parties that disrupt or prohibit the receipt of any service or product, such as riots, strikes, acts of terrorism, over booking, pandemics, weather or other events.